Lifetime Warranty

A Commitment to Excellence

At Lumine we believe that true luxury is defined not only by elegance but also by durability and trust. That’s why we are proud to offer a Lifetime Warranty on all our jewelry, ensuring that each piece remains as stunning as the day you first received it.

What’s Included in the Warranty?

Our Lifetime Warranty guarantees that any Lumine jewelry piece with a manufacturing defect will be replaced at no cost.

How to Activate the Lifetime Warranty?

If you notice an issue with your Lumine jewelry, follow these steps to initiate the warranty:

• Contact our customer support team via email at info@mylumine.store
• Send photos or videos clearly showing the defect.
• After analysis and validation by our team, you can choose between:
• A free replacement of the item
• Store credit equivalent to the item's value

The Lifetime Warranty cannot be activated without submitting the requested images or videos, as instructed by our support team.

What’s Not Covered?

Our Lifetime Warranty does not cover:

• Lost or stolen items
• Damage resulting from repairs, services, or alterations performed by third parties
• Scratches and natural wear from prolonged use
• Lack of proper maintenance and care
• Any unauthorized modification attempts

Your Lumine jewelry is designed to shine forever. With our Lifetime Warranty, you can wear it with confidence, knowing it is protected by our brand’s quality and commitment.

For any questions or assistance, contact our support team. We are here to ensure your Lumine experience lasts a lifetime.